CANCELLATION + SUSPENSION + REFUND POLICY
Please scroll down past our current policies to read our updated policies effective January 2nd, 2025.
Current Policies:
CANCELLATIONS
Classes:
The late cancellation window closes 2 hours before class starts.
Late cancellation/no-show/late arrival fee: $15.
A 5-minute grace period is allowed for late arrivals.
Please Note: Unclaimed mats may be released to waitlisted individuals at the start of class.
Workshops/Special Events:
Cancellations must be made at least 24 hours before the event. Cancellations 24+ hours before the event start time are eligible for studio credit.
No-show fee: Full cost of the event.
Trainings:
Deposits are non-refundable.
Additional details are outlined in the specific Training Contract.
Memberships:
Cancellation requests must be submitted electronically 30 days before your next billing cycle.
To cancel, fill out the form at Cancellation Form.
Ensure confirmation before closing your browser.
Requests made less than 30 days before the next billing cycle will take effect in the following cycle.
It's important that our pricing is fair and balanced across our package tiers. If you have the podMEMBER BLUE unlimited, it is a reduced price based on an auto payment agreement. If you need to cancel before your first auto payment (your second month), we do charge the difference between what you paid your first month and our Single Month PASS ($209) to ensure all discounted membership pricing is fair and reflects one full auto charge. Thank you for your understanding. All other memberships can be canceled after 30 days with no additional fee.
Please Note: Front desk staff cannot process membership cancellations.
SUSPENSIONS
For monthly auto-billed memberships, we offer one 30-day billing cycle suspension per calendar year. Requests must be submitted electronically 7 days before your next billing cycle.
To suspend, fill out the form at Suspension Form.
Ensure confirmation before closing your browser.
Requests made less than 7 days before the next billing cycle cannot be processed.
Please Note: Front desk staff cannot process membership suspensions.
REFUNDS
Classes:
Full refund as account credit if cancellation is made before the cancellation window.
Workshops & Events:
Full refund as account credit if cancellation is made before the cancellation window.
Memberships:
Retroactive refunds for memberships/class plans, including as account credit, are not available.
Please refer to our cancellation and suspension policies detailed above.
Retail:
Full Price Retail: Returns accepted within 7 days of purchase only if tag ON & in sellable condition
Markdowns: Final Sale (no returns)
Holds: Unpaid items may only be held through end of day
CANCELLATION + SUSPENSION + REFUND POLICY (2025)
Updated policies effective January 2nd, 2025
CANCELLATIONS
CLASSES
A “Late Cancel” occurs for any class cancellation within 4 hours before a class begins.
Late Canceling will result in a $12 fee.
A “No Show” occurs when you do not attend your scheduled class (and did not cancel in advance of the class start time) OR do not check yourself in at the front desk for your scheduled class.
No Showing will result in a $25 fee
Please note: The front desk is not able to remove penalty charges. Calling the studio to cancel within 4 hours before your class starts will still result in a “Late Cancel”. In case of emergencies/ or unforeseen circumstances please email hello@tucsonyogapod.com within 2 hours of the late cancellation to dispute the penalty. Emailing does not guarantee that the late cancellation will be reversed. 3 Emergency emails will be observed, per client, per calendar year, and are subject to approval.
All fees are non-refundable
A five minute grace period is granted for anyone running late to class! After five minutes, any unclaimed spaces will be given to waitlisted yogis.
WORKSHOPS + EVENTS
Cancellations must be made at least 24 hours before the event. Cancellations 24+ hours before the event start time are eligible for studio credit.
“No show” / “Late Cancel” fee: No additional fee, but no account credit refund will be issued.
TRAININGS
Deposits are non-refundable.
Additional details are outlined in the specific Training Contract.
MEMBERSHIPS
Cancellation requests must be submitted electronically 30 days before your next billing cycle.
To cancel, fill out the form at Cancellation Form.
Ensure confirmation before closing your browser.
Requests made less than 30 days before the next billing cycle will take effect in the following cycle.
It's important that our pricing is fair and balanced across our package tiers. If you have the podMEMBER BLUE unlimited, it is a reduced price based on an auto payment agreement. If you need to cancel before your first auto payment (your second month), we do charge the difference between what you paid your first month and our Single Month PASS ($209) to ensure all discounted membership pricing is fair and reflects one full auto charge. Thank you for your understanding. All other memberships can be canceled after 30 days with no additional fee.
Please Note: Front desk staff cannot process membership cancellations.
SUSPENSIONS
For monthly auto-billed memberships, we offer one 30-day billing cycle suspension per calendar year. Requests must be submitted electronically 7 days before your next billing cycle.
To suspend, fill out the form at Suspension Form.
Ensure confirmation before closing your browser.
Requests made less than 7 days before the next billing cycle cannot be processed.
Please Note: Front desk staff cannot process membership suspensions.
REFUNDS
Please note that the front desk cannot process any refunds besides retail.
CLASSES + FEES
All cancelled drop-in classes (early, late, and no show) will be refunded in full as account credit to use towards another class.
All fees (Including late cancels $12 and no shows $25) are non-refundable.
WORKSHOPS + EVENTS
Full refund as account credit if cancellation is made before the cancellation window (24 Hours).
MEMBERSHIPS
Refunds for memberships/class plans, including as account credit, are not available.
Please refer to our cancellation and suspension policies detailed above.
RETAIL
Full Price Retail: Returns accepted within 7 days of purchase only if tag ON & in sellable condition
Markdowns: Final Sale (no returns)
Holds: Unpaid items may only be held through end of day